Sample Complaint Letter About Airline Bad Services like Delayed Flight, Flight Cancellation and Flight-Overbooking/Denied Boarding: Passengers whose flight are disrupted in one way or another on arrival or departure may wish to file a dissatisfaction complaint to the airline for their poor services. This is dependent on the regulatory bodies governing airline operation in your region will determine if you are entitled for a refund or compensation. Those under the European Union may be entitled to compensation.
The various examples of complaint letter to the airline company can be used when you are not satisfied with the operation and service provided by the airline. You can use the following template letter as a reference in your litigation with the airline.
Complaint Letter For Boarding Flight Denial
From,
_______________ [Writer’s Full Name]
_______________ [Writer’s Address]
_______________ [Postcode, City, Country]
_______________ [E-mail]
_______________ [Telephone Number]
Date:
_______________ [Airline Address]
_______________ [Airline Name]
Sub.: Complaint letter flight denied boarding compensation claim
Reference: _______________ [flight number]
PFA: _______________ [my identity and travel documents]
Dear Sir/Madam,
I was denied boarding by your company on the flight from _______________ [departure airport] to _______________ [arrival airport], _______________ [flight number] flight number and on the _______________ [flight date in full] despite having booked and paid for a seat.
I am therefore filing a complaint for _______________ [enter no of passengers in figure] person / persons.
Regulation (EC) 261/2004 protects passenger rights. You as a company are obliged to comply with these regulations. This being the case, I herewith assert the claims listed below:
- As you did not offer me any other transport, I had to organise and pay for alternative transport myself. I am therefore entitled to reimbursement of the costs of the alternative transport, which amounted to _________ $/€/£/¥ [Amount incurred].
OR - As you did not offer me any other transport and I was consequently unable to travel, I am entitled to full reimbursement of the ticket costs, which amounted to to _________ $/€/£/¥ [Amount incurred]..
OR - As I was unable to make use of the alternative transport you offered, I am entitled to full reimbursement of the ticket costs, which amounted to _________ $/€/£/¥ [Amount incurred]..
- No services were rendered or offered during the waiting period, i.e. until the alternative transport departed. I therefore incurred the following expenses:
– Meals and refreshments: _________ $/€/£/¥ [Amount incurred].
– Communications (téléphone/email/fax): x euros
– Hotel expenses: x euros
– Transfer expenses between airport and hotel: to _________ $/€/£/¥ [Amount incurred]. - Pursuant to Art. 7 of Regulation (EC) 261/2004, I am also entitled to compensation, the amount of which is calculated according to the flight distance and therefore totals to _________ $/€/£/¥ [Amount out of pocket].
Please remit the total amount of to _________ $/€/£/¥ [Enter Total Amount Spent] to the following bank account:
Bank: _______________
Account holder: _______________
IBAN: _______________
BIC: _______________
Should I receive no reply within the next six weeks, or if your response is unsatisfactory, I shall immediately contact the Agency for Passenger Rights with a request to assert my claims.
Kind regards
_______________ [Writer’s full name]
Complaint Sample Letter for Flight Cancellation
From,
_______________ [Writer’s Full Name]
_______________ [Writer’s Address]
_______________ [Postcode, City, Country]
_______________ [E-mail]
_______________ [Telephone Number]
Date:
_______________ [Airline Address]
_______________ [Airline Name]
Sub.: Flight Downgrade Complaint Letter
Reference: _______________ [flight number]
PFA: _______________ [my identity and travel documents]
Dear Sir/Madam,
Your company cancelled the flight _______________ [flight number] I had booked and paid for my ticket.
I am therefore filing a complaint on behalf of [enter the number of persons here] persons.
In accordance with Regulation (EC) 261/2004, I herewith assert the following claims:
- As you did not offer me any other transport, I had to organise and pay for alternative transport myself. I am therefore entitled to reimbursement of the costs of the alternative transport, which amounted to x
OR
- As you did not offer me any other transport and I was consequently unable to travel, I am entitled to full reimbursement of the ticket costs, which amounted to x
OR
- As I was unable to make use of the alternative transport you offered, I am entitled to full reimbursement of the ticket costs, which amounted to x
- No services were rendered or offered during the waiting period, i.e. until the alternative transport departed. I therefore incurred the following expenses:
- Meals and refreshments: x euros
- Communications (telephone/email/fax): x euros
- Hotel expenses: x euros
- Transfer expenses between airport and hotel: x euros
Pursuant to Art. 7 of Regulation (EC) 261/2004, I am also entitled to compensation for the cancellation occurring at such short notice. In this context, I refer to the strict ruling on extraordinary circumstances passed by the highest court of justice, on which grounds I request you to pay the compensation due to me, the amount of which is calculated in accordance with the flight distance and therefore totals x euros (x euros per person).
Please remit the total amount of to _________ $/€/£/¥ [Enter Total Amount Spent].to the following bank account:
Bank: _______________
Account holder: _______________
IBAN: _______________
BIC: _______________
Should I receive no reply within the next six weeks, or if your response is unsatisfactory, I shall immediately contact the Agency for Passenger Rights with a request to assert my claims.
Kind regards,
_______________ [Writer’s full name]
Flight Passenger Downgraded by Airline Poor Services
From,
_______________ [Writer’s Full Name]
_______________ [Writer’s Address]
_______________ [Postcode, City, Country]
_______________ [E-mail]
_______________ [Telephone Number]
Date:
_______________ [Airline Address]
_______________ [Airline Name]
Sub.: Flight Downgrade Complaint Letter
Reference: _______________ [flight number]
PFA: _______________ [my identity and travel documents]
Dear Sir/Madam,
Your company _________ [enter airline name] downgraded me from x class to x class although I had booked and paid for my ticket.
I am therefore filing a complaint on behalf of [enter the number of persons here] persons.
In accordance with Regulation (EC) 261/2004, you as the airline are obliged to reimburse me a percentage of the ticket costs depending on the flight distance. I therefore assert the following claims:
- Reimbursement of 30 / 50 / 75 percent of the ticket costs for _____[ enter number of tickets] tickets.
Please remit the total amount of to _________ $/€/£/¥ [Enter Total Amount Spent].to the following bank account:
Bank: _______________
Account holder: _______________
IBAN: _______________
BIC: _______________
Should I receive no reply within the next six weeks, or if your response is unsatisfactory, I shall immediately contact the Agency for Passenger Rights with a request to assert my claims.
Kind regards,
_______________ [Writer’s full name]
Flight Delay /Cancellation / Denied Boarding Compensation Claim
From,
_______________ [Writer’s Full Name]
_______________ [Writer’s Address]
_______________ [Postcode, City, Country]
_______________ [E-mail]
_______________ [Telephone Number]
Date:
_______________ [Airline Address]
_______________ [Airline Name]
Sub.: Flight delay /cancellation / denied boarding compensation claim under Article 7, Regulation (EC) 261/2004
Reference: _______________ [flight number]
PFA: _______________ [my identity and travel documents]
Dear Sir/Madam,
I would like to claim compensation for delay / cancellation /denied boarding of my flight _______________ [flight number] on _______________ [flight date in full] with the reservation _______________ [booking number].
The flight was supposed to depart from _______________ [departure airport] at_______________ [scheduled time of departure] and arrive at _______________ [arrival airport] at _______________ [scheduled time of arrival]. However, the flight arrived with the delay of _______________ [duration of the delay] hours / the flight was canceled / I was denied boarding. The delay / cancellation /denied boarding was not due to extraordinary circumstances.
According to Article 7 of the Regulation (EC) No. 261/2004. I am eligible for compensation of $/€/£/¥ _______________ [compensation amount].
The compensation may be transferred to my bank account with the following details;
Account holder: _______________
BIC/SWIFT: _______________
IBAN: _______________
Address of the Bank: _______________
Account Currency: _______________
I expect to receive compensation in my bank account within the next 14 days. Otherwise, I will involve legal representative to handle this case.
Kind regards,
_______________ [Writer’s full name]