Complaint Letter About Poor Services In A Cruise Ship: Many people choose cruises for their vacations; it’s an opportunity for one to forget about work, unpack and get back in touch with their playful side. In general, cruises are designed for the enjoyment of its passengers because of their value, food, pampering, nightly entertainment and an assortment of onboard activities, family friendly, and all-in-one atmosphere.
If you want to lay a complaint to cruise ship owner over disappointing experience such as bad service, unsanitary conditions, bad behaviour from cabin crew, staff or manager after so much expectations on a family and friends cruise holiday? You can start with these complaint letter samples about poor service in a Cruise Ship.
Complaint Letter About Poor Service In A Cruise Ship
____________________[ABC Company]
____________________[Company Address Street]
____________________[Company Address Town]
____________________[Post/Zip Code]
(Date) ____________________
Dear Sir/Madam,
Sub: Poor Quality Services In Cruise Ship
After taking a holiday cruise recently, provided by your company, I felt that I needed to write this letter to bring a few things to your attention as far as my experience with your cruise service is concerned.
In fact, the whole time, as long as I was on my holiday in your cruise ship, I felt like your company did not have any idea about how to professionally run and manage a holiday cruise. To begin with the problem, Initially, I was told that I would get a cabin on the top floor of the ship, for the price I was paying, so that I could enjoy the view of the ocean in the best way possible. But, when I got on your ship, I was given a cabin on the middle floor. Besides, I could also smell some kind of bad odour that was coming out of the ship. Finally, I was offered a very average quality of food for the whole week of my voyage.
In such a situation, I do not think that expecting a full refund from your company is unreasonable since the quality of your service was way below standard.
Yours faithfully,
____________________[Writer’s Name]
Unsatisfactory Cruise Ship Complaint Letter Sample
____________________ [Mr xyz]
____________________[ABC Company]
____________________[Company Address Street]
____________________[Company Address Town]
____________________[Post/Zip Code]
(Date) ____________________
Dear Sir or Madam,
Sub: Bad Cruise Ship Experience
I have recently taken a cruise provided by your company on a holiday in __________ [state locate]. But the experience was below standard. I am writing to bring your attention to this unsatisfactory experience that I had with the __________ Cruises [enter cruise name] on __________ [enter date in full].
Regrettably, the boat was battered and small – contrary to what was advertised. It departed at least 40 minutes later than the scheduled time. Moreover, it was cold inside but when all the passengers boarded, the windows became drizzled due to poor ventilation, which made it impossible to enjoy the views.
Furthermore, even though we were promised a private table, we could not find one and no one came forward to explain it! The place was so crowded that we had a hard time moving from one place to another. Enough service persons were not present and we had to wait around 30 minutes to get our breakfast which was served cold. This was a stressful experience for both me and my wife.
I do not feel that is unreasonable to expect a full refund of the money paid to you following the misrepresentation of what __________ [enter cruise name] Cruises were offering. We expect, therefore, a refund of the full __________ {enter amount].
Yours faithfully,
[writer’s name]
Cruise Ship Complaint Letter About Crew
____________________ [Mr XYZ]
____________________[ABC Company]
____________________[Company Address Street]
____________________[Company Address Town]
____________________[Post/Zip Code]
(Date) ____________________
Dear ___________,
Sub: Bad Service, Unsanitary Cruise Ship Conditions
I am writing to you regarding my recent cruise with your company, __________ [enter company name], which departed from __________ [state location] on __________ [enter date in full]. I have traveled on several cruise lines, and __________ [repeat cruise company’s name] has been by far the worst experience I have ever had on a cruise. I am hoping that you can offer some form of redress for the terrible journey I took on your ship.
There were several problems on the cruise ship. Specifically, our room was not cleaned appropriately and our attendant, __________ [state company’s attendant’s name], did not answer our repeated requests for extra towels. This was doubly frustrating as other employees on the ship kept telling us that we could only get our towels from __________ [the same company’s attendant name].
Shore ventures were also problematic on your cruise line. The boats taking passengers to the shore were repeatedly late, which meant that we did not get to spend as much time on shore as the brochures claimed. As shore visits were the main draw for my family, this left us very disappointed with the cruise overall.
Most importantly, I believe we were wrongfully charged for food. Most cruise ships, as you know, include unlimited amounts of food. Your ship charged us hidden fees we did not find out about until we left the ship. These “fine print” charges were outrageous, and included a bottle of water for __________ [enter cost of water] as well as an extra serving of ham for __________ [enter cost of ham]. The total extra amount we were charged was __________ [enter total charges]. Had we known about these charges, we never would have accepted these items.
I request that you remedy this situation immediately. I believe that in the very least a refund for the unexpected charges would be appropriate. You can refund them directly to my credit card, or you can contact me at 000-123-0000 to discuss alternatives. I am prepared to seek legal counsel if you do not contact me within the next two weeks regarding these charges. I look forward to hearing your response.
Sincerely,
[Writer’s name]