Complaint Letter Samples For Damaged Goods

Complaint Letter For Damaged Goods

Samples of Complaint Letter Regarding Damaged Goods: Have you ever found yourself in a situation where you ordered an item, parcel, products or goods and they were damaged like badly broken when delivered? You may want to do a letter to the seller or transporter responsible for replacing them and for covering postage costs.

Looking for samples of letter to complain about faulty goods bought from a company. Look no further, this post contains samples of an email or letter of complaint regarding damaged goods/products ordered. Also, a letter to request that damaged goods be replaced. You can modify any of these formats to meet your requirement.

#1. Sample Complaint Letter For Delivery Of Broken Goods

Date…Store Manager…
Store/Retailer Shop name…

Sub: Complaint About Damaged Goods

Dear store manager,

I am writing to you because I would like to make a complaint about some damaged goods (Name) that I ordered. On the (Date- dd/mm/yy) of this year, I went into your shop and ordered [enter name and description of items ordered]. When they arrived I opened the [enter item name] one/some was broken.

Now when I went into the shop you assured me that this wouldn’t happen. But it did and now I am out of money to get a new one so I would like you to replace it or give me a full refund. Or I will take this up further. I will be by the shop on the weekend to discuss his more face to face.

Yours sincerely,

[Enter Your Name]

[Enter Your Contact No. and Signature]

#2. Complaint Letter For Damaged Goods

[Your address and contact number][Company/supplier’s address]

Dear Sir/Madam,

[Reference: order number]

On [date], I [bought/placed an order for] a [item] and this was delivered to me on [date]. I have discovered that the [item] has the following damage: [add details].

The Consumer Rights Act makes it an implied term of the contract that goods I receive must be of satisfactory quality and for the reasons stated above they are not.

As you are in breach of contract I am entitled to [a refund/have the item repaired/ have the item replaced] and I would request that you confirm by [dd/mm/yy] [set a reasonable deadline appropriate to the specific situation] that you will do this.

I also require you to confirm whether you will arrange for the [item] to be collected or that you wish me to return this and that you will reimburse me for the cost of returning the [item] and arranging adequate insurance.

I look forward to hearing from you.

Yours faithfully,

[Your name]

#3. Sample Complaint Letter For Receiving Damaged Goods

Your Details
Email:Business Details
Contact Person (if known)
Position Title (e.g. Customer Service Manager)
Business Name
Business Address

Dear (Contact Persons Name e.g. Mr or Ms Smith or Position Title e.g. To The Manager)

On [date], I purch ased a [name of the goods purchased including model number if available] from your store for $ [full price of goods]. I have enclosed copies of my receipt and/or the warranty for your information.

Describe in detail the problem with the goods

I am not satisfied with the product because it has not performed as it should (or) it was faulty when delivered. [State the problem that you have had with the product, giving as much detail as possible e.g. I have used the television for six weeks with no problems. On the 5 March 2013 the screen stopped working. I have checked the user manual and followed all of the steps listed in the trouble-shooting guide, but nothing helped. The television appears to be faulty and is not of satisfactory quality].

[Describe in detail what you have done to resolve the issue]

I returned to your store with the product and receipt on [date] and spoke with [name of the sales representative or manager] and was unable to satisfactorily resolve the situation. [Outline in detail what you were advised or offered by the store].

To resolve the problem I request that you [state the remedy that you request: to replace the product with an acceptable product that is the same or of equal value, repair the item at no cost to you or refund the full purchase price of the product].

Please respond in writing to the above mentioned concerns within 10 business days. If I do not hear from you by [date], I will forward my complaint to Northern Territory Consumer Affairs for further advice.

You can contact me by post or email (details provided above) at any time to discuss this letter.

Yours sincerely


[Print Your Name]


Attachments: [state the documents that you have enclosed, if any]

Cc: [Include department or company name if you want to send a copy of this letter to someone else]

#4. Complaint Letter To Transporter For Damaged Goods

[Enter Date]
[In Charge… (or job designation)]
[Transport service/Store/Retailer Shop name]

Sub: Complaints about Transit Damaged

Dear Concerned,

Most humbly, it is stated that our transit, received at the undersigned office via shipment no. XYZ-123 was damaged as received. (State your actual problem and situation). This is the second time our shipment of high value is damaged by your freight service. We have been in agreement of availing your services since last year. We are very regretful that your services are not being provided with contracted quality. I want to register a complaint against this negligence, as it cost this office a huge amount.

Kindly maintain the service quality according to the agreement. Hope you will look into the matter to avoid any future inconvenience.

Yours Sincerely,

[Enter Your Name]

[Enter Your Contact No. and Signature]

Complaint Letter Samples For Damaged Goods