Sample Apology Letter to Hotel Guest On Noise Complaint: Knowing how to respond to a negative review of your hotel can be daunting. It’s hard not to react emotionally, especially when the guest is complaining about something outside your control, like noise. These are sample Letters to guest complaint from hotel manager or management or manager operations in the hotel to regret all the inconvenience a customer or client faced during the stay in the hotel. You can modify this format to meet your requirement.
Apology Letter to Hotel Guest for Construction Noise
___________(Name of the Guest)
Subject: Apology for the inconvenience caused by construction noise
Kindly, allow me to introduce myself. My name is ____________________ (name) and I am ______________ (mention designation). I am writing this letter as we have received your feedback regarding the issues you have faced during your stay at our hotel.
We sincerely apologize for the inconvenience caused to you due to the noise produced by construction work. Recently, we had decided to expand our restaurant area/mention area, so the construction is going on from the last _______ (weeks/months).
We admit that the noise due to the construction work caused you and your ____________________ (family members/friends a lot of trouble/ inconvenience/other). We are sorry for this bad experience and we will ensure you provide you the best experience at ____________________ (name of the hotel) on your next stay. I hope that you will understand this situation and please accept our apology.
Thank you for your understanding and cooperation.
Apology Mail Letter To Hotel Guest For Noise Complaint
We have received your complaint on the noise that is bothering you at room no. ____ in our hotel. Please accept our sincere apologies for the inconvenience caused to you for the same.
We have enquired into the same and have found out that it was coming from the room adjacent to you. We have strongly requested the guests in that room to reduce the noise immediately and not to cause the same again.
We hope you are not bothered with any noise anymore. Once again, we are deeply sorry for this.
Thank you for your understanding!
____________________ (Name of the Hotel Executive)